Terms & Conditions
Terms & Conditions
We always guarantee about the best offer for high quality services. All our prices are
quoted in American dollars, net and non-commission. It’s based on exact inclusion we
mentioned. Hotel rates are quoted per room per night. Tour and other services are
quoted per person basic. Single supplements will be applied to individual travelers
wishing to stay in a single room in a trip. All airfare will be quoted separately with
tour package price and always based on the economy class, except any special
requests of inclusion and higher class
2. Reservation and Confirmation
All reservations should be made in writing via our official website or email addresses.
All reservation requests will be handled/replied less than 24 hours. We will inform you
about the availability of services at booking time and in case there are some services
are fully booked or cannot be confirmed, you will be informed immediately and
offered with an alternative similar service quality in order to avoid changes to the
program as well as the surcharge. All changes (if any) are just arranged if we receive
your acceptation/ agreement
3. Deposit & Payment
When our proposals are acceptable to process the booking, we require 30% deposit of
total amount by credit card/ Western Union or bank transfer plus bank charges to
secure certain reservations of flights, accommodations, cruises…right after the
booking is confirmed. Once a deposit is received we will get back to you with our
official confirmation vouchers.
If you arrive in Hanoi, your balance can be settled upon your arrival in cash or by
credit card. If your destinations are not included Hanoi, your balance can be done 1
week before your travel date.
4. Amendment and Cancellation
In case you wish to make amendments to your booking, no charge will be applied if the
amendments are not close to the deadline of cancellation. When an amendment is
made, the tour cost may be changed accordingly the new seervices and the new price
If you cancel some or all portions of your booking, there is not any cancellation fee
will be charged from us. The cancellation fees if any is applied due to the policy of
hotels/ cruises/ Airlines companies or other suppliers… etc. A cancellation will only be
effective when we receive written confirmation of the cancellation. We will advise
you all details after negotiating with our suppliers to have the lowest fee for sure.
In case of Force Majeure, we shall not be responsible for, but will use all reasonable
endeavours to remedy as quickly as possible the effects of Force Majeure for our
clients. All alternative ones will be suggested to clients and processed if we receive
clients agreement and acknowledge.
5. Required information
When you agree to make the reservation with us for your trip, we would require you
provide your personal information such as full name as per passport, date of birth,
nationality, passport number, passport issue and expiry date and any pre-existing
medical conditions you have which may affect your ability to complete your travel
arrangements. Those are necessary for the hotels/ cruises’ reservation, flight tickets
and visa approval letter processing (if any). We commits you that any of your personal
information received by us through the booking process will never be used for any
other purposes but travel services related to your trip.
6. Travel Insurance
We strongly recommend that all travelers obtain travel and health insurance you’re
your country before taking any of our tours. Insurance is not included in our tour cost.
7. Passport and visas
You must carry a valid passport and have obtained all of the appropriate visas, permits
and certificates for the countries in which you will visit during your trip. Your passport
must be valid for six months beyond the duration of the trip. We do not include any
visa fees for Vietnam, Cambodia and Laos. Normal visa for tourists is one month visa,
single or multiple entry. You can get the visa from Embassies in your country or pick
up it at the airport upon arrival at the airport. In this case, you should process the
approval letter to get Vietnam visa before arrival. For Cambodia and Laos, it’s easy to
get visa upon arrival the airport.
8. Children Policy
Free of charge for one child who is less than 2 years old when accompanied by at least
two full paying adults and share the bed with adults. There will be charged 50% if any
usage of airfare on tour.
50% charge of adult’s price will be applied for all children from 2 to 5 years old when
accompanied by at least two full paying adults and share the bed with adults. There
will be charged 75% if any usage of airfare on tour.
A tour price of 75% of full paying adult will be charged for one child from 5 to under 11
years old when accompanied by at least two full paying adults and stays in the same
room. An extra bed is provided without any payment. There will be charged 75% if any
usage of airfare on tour.
Children at the age of 11 (eleven) or older will be considered as an adult and full
charge will be applied